Course Code: MKT-3438-Q2
Date: 9/19/17– 12/19/17, Tuesday, Thursday 9:00am – 12:15pm
Location: Guilford Child Development, 1200 Arlington Street Greensboro
Cost: $188 plus cost of books
A career as a Customer Service Representative spans many industries; call centers, retail, sales, hospitality, food services, and other office environments. This course is designed to provide students with the work-ready skills needed to effectively connect with customers. Students will be taught skills to meet customer needs, how to evaluate and resolve complaints from customers in a positive way, and ways to satisfy and retain customers. This training has been developed thru a collaboration with several local employers who have a vested interest in developing local talent to fill vacant positions in Guilford County and the surrounding Piedmont Triad.
We are partnering with Aerotek and they will be interviewing successful students to fill customer service positions in the area!
Salary Range: $10 – $12 per hour for entry level positions with potential to earn more with additional training and experience
This 80-hour training will include but not be limited to:
Requirements to Register for this Quick Careers class:
Price of Course: $188.00
Fees must be paid at the time of registration.
Estimated Cost of Books and Supplies: $40.00
Students are expected to have all required books at the start of class.
Contact the GTCC Bookstore. 336-334-4822; Ext. 53011